From feature films to fairy shrimp, Adam Young gives us the low-down on his role as Account Manager

Adam Young has been with Landmarc since 2008, starting as an IT System Administrator before working his way up to IT Service Technician, and then to IT Service Desk Team Leader. He then made the transition to Account Manager in the Business Development team, based at Head Office. 

“My job as an Account Manager involves working with our Business Development team (formally known as Third Party Income Generation/Third Party Revenue) in each region to try and entice other people and organisations to use the Defence Training Estate facilities outside of the usual day to day military activity and essentially make use of any areas where we have capacity to host an event without impacting military training.  Although, I’ll admit that throughout my earlier Landmarc days I didn’t actually know what Third Party Income Generation (3PIG) meant!

All about communication  

“My role as an Account Manager is really all about communication. Of course, there are the usual administration tasks that need to be done but at the end of the day it’s all about ensuring we find the right location for the right event at the right time that suits all parties. My role in IT doing technical support certainly linked with that quite well as that is all about customer relations and ensuring that users received the best possible service by understanding their needs. 

From feature films to fairy shimp 

“It sounds a bit cliché but every day is different and there is still so much that I’m still learning. One day I could be talking about the next feature film and the next I’m discussing fairy shrimp on a possible 4x4 event. Other days, I can be sitting at my desk looking at maps of our areas. 

“The business development team are great to work with. Everyone is very helpful, the coordinators and our administration teams do a fantastic job, which makes life so much easier and the atmosphere around the sites is just brilliant. I think that a huge majority of people who work for Landmarc are very friendly and will help wherever they can.  

“I love the fact that I’m able to get out and explore the areas. In my previous role, I really only got to see other offices or places with a computer. Now I’m able to see so much more and many of the beautiful features across the country which I would never have had the chance to see before. Our sites are so spread out and varied making each place you go to different, which is something that not many other companies could offer. 

Interpreting what our customers want

“I think the biggest challenge is trying to interpret or predict a location for an event, particularly filming, and then making that event work with the multiple different parties who are involved. Sometimes, our customers don’t know what they are looking for until they see it. Our challenge is to take what they tell us and try and convert that into a location….somewhere. 

“The reward comes when we hear after an event how well it went and, in the most part, how successful it was. It makes my role very satisfying.  

“Landmarc is an excellent place to work, and I speak for myself but, they reward good performance with opportunities to progress and further your career.” 

Adam and the Business Development team represented Landmarc with a stand at Focus, the meeting place for international production, at the beginning of December in London. The show provided a meeting place for the creative screen industry, allowing delegates to explore filming incentives, locations and services on offer.

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