Are you looking for a new challenge and want to join one of the UK’s most forward thinking and innovative companies when it comes to new technologies? Here at Landmarc Support Services we are looking for a Team Leader to manage our IT Service Desk Team. As the IT Service Desk Team Leader you will support our business to effectively deliver the contract to our high profile customer the Ministry of Defence.

As the IT Service Desk Team Leader you will actively support the Landmarc IT services and users, manage the IT Service Team and take an active role within the IT Management Team

This is a great opportunity for a IT Service Desk Team Leader to have a significant contribution to developing a Service Desk which is essential to the business.


  • Leading, managing and mentoring the IT Service Desk
  • Work with the IT Service Manager to ensure a consistent and unified approach to IT service delivery and service management
  • Ensure that all IT incidents and service requests are resolved in a fast and efficient manner
  • Be primary contact for major incident management and escalation
  • Manage targets to ensure customer satisfaction
  • Ensure all security procedures are carried out by users

The successful IT Service Desk Team Leader will have the following skills and experience:

  • Proven experience of managing an IT Service Desk
  • Management of Service Level Agreements and operational targets
  • Ability to manage, coach and mentor the team with drive and enthusiasm
  • Experience of introducing improvements to existing teams to include new practises, new technology or technology upgrades
  • An understanding of the impacts of change within a business
  • Ability to provide technical direction and training to your team
  • Confident approach to working with other managers across the business
  • Knowledge of managing small to medium sized projects
  • Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft office 2013+ and Windows 7, (Windows 10 would be an advantage)
  • Good understanding of ITIL best practice and ability to implement this
  • Effective communication skills
  • Comprehensive knowledge of IT Service Desk software

We are currently recruiting for this role in the following areas:

 1358HOC - Westdown Camp, Tilshead, Salisbury, Wiltshire, SP3 4RS. Full Time, Permanent.
The closing date for applications is the 19th November 2017

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